Updated
Contact us
Write to editors@claimcasinobonus.com. We read everything sent there, and a reported error in a bonus figure is checked against the operator's current terms page and corrected if we got it wrong.
What to write about
A figure that looks wrong. The most useful thing you can send us. Include the page and, if you have it, a link to the operator's terms where the correct figure appears. This is the single best way to improve the site.
An operator we should cover. Tell us why. We will not add an operator purely on request, but knowing what readers are looking for shapes what we work on next.
A complaint about something we published. Including from operators. See the corrections section of the Editorial policy for how those are handled.
A data or press question. The bonus terms study is published under CC BY 4.0 with the raw records downloadable, so you may not need to ask — but we are happy to help with methodology questions.
What we cannot help with
We are not any of the casinos listed here and we have no access to your account with them. We cannot release a withheld withdrawal, reverse a self-exclusion, unlock an account or resolve a dispute over a bonus. Those go to the operator's own support, and if that fails, to the dispute-resolution body named in the operator's terms.
We also cannot give you gambling advice, tell you what to bet, or help you win. Nobody honest can.
If gambling has stopped being something you choose to do, the Responsible gambling page lists free, confidential help in each of the countries this site publishes for.
Response times
This is a small team, so a reply may take a few days. Reported factual errors are prioritised over everything else, because a wrong number on this site costs a reader real money.